Hello Water Park enthusiasts! At Water Ville!, we want to make sure your experience is as enjoyable as a day in the sun. To keep things crystal clear, here's a straightforward rundown of our refund policy:

Ticket Refunds:

• Tickets are non-refundable but can be transferred to another person.
• In case of extreme weather conditions or unforeseen circumstances, we may issue rain checks or reschedule the visit.

Season Pass Refunds:

• Season passes are non-refundable but may be transferable under certain conditions.
• Refunds for season passes are considered on a case-by-case basis, typically in exceptional circumstances.

Event Refunds:

• Special events or parties may have specific refund policies.
• Refund eligibility for events will be clearly communicated during the ticket purchase process.

Refund Requests:

• All refund requests must be made in writing via email or in person.
• Provide details such as the reason for the refund, transaction ID, and any supporting documentation.

Processing Time:

• Refund processing times may vary but generally take 7 business days.
• We appreciate your patience as we work to ensure a smooth refund process.

Refund Contact:

• For refund inquiries or to submit a refund request, reach out to our customer service at info@waterville.in
• Our friendly team will guide you through the process and address any concerns you may have.

Changes to Refund Policy:

• We reserve the right to update our refund policy, and any changes will be posted on our website.
• Please check our website periodically for the most up-to-date information.

Remember, our goal is to ensure you have a splashing good time at Water Ville. If you ever have questions about our refund policy, don't hesitate to contact us. Thanks for choosing us for your aquatic adventures!